FREQUENTLY ASKED QUESTIONS

DESIGN SERVICES

What is the minimum I can order?


There is no minimum order. We are happy to estimate your project or idea at any quantity you wish – 10, 100 or 1,000. We accommodate any amount you would like to order. To learn more, please email hello@thistlecards.com.my or call +60.10.208.3303.




How much do your designs cost?


To give you an idea, our starting pricing for a flat piece custom invitation begins at MYR 5.80/pc for printing and material. Professional design cost is ranging from RM 350.00 - 1,200.00 per suite depending on the complexity of the design. Pricing may increase or decrease from here depending on your quantity, custom enhancement choices and changes to the starting specs. Since we have so many possibilities, we invite you contact us at hello@thistlecards.com.my so that we may better service you. And to experience our designs in person, our sample packs are available for purchase here.




I’m not finding what I want. May I contact you?


Of course! We would like every design to be unique for each client. Speak to us at +60.10.208.3303 or email hello@thistlecards.com.my




What are the differences in your paper stock choices?


We only offer the highest quality of card stocks. card stock weight choices for a majority of our designs and printing methods – from thinnest to thickest – are 270gsm and 1mm. Flat printing is often done with 300gsm card stock, depending on the item. For reference, our standard thick 270gsm is thicker than what most of our competitors offer (230gsm). Depending on the item, our card stock choices are offered in the following colors: pearl white, ecru, shimmer white, and black. You’ll also see our color obsession with our available options for envelopes, bellybands, envelope liners and sleeves. We welcome you to order a sample pack to touch, feel and see for yourself!




What are the differences in your printing techniques?


We offer the most specialized printing techniques for your designs and are one of the only design houses able to successfully mix methods that result in the most creative designs around. Depending on the process, these capabilities can change the texture and detailing of a design in the best way possible. We love combining techniques (like enhancing your names or designs with foil stamping) that add depth and a little something extra special. To help give you an idea of the most frequently used printing methods, below is a breakdown. And if you’re a visual person, like us, order a sample pack so you can touch, feel and experience our distinct quality first hand. • Foil Prints (Flat & 3D) • Debossing / Embossing • UV Prints • Special / Laser Die Cut • Silkscreen • Hand finishing • Hard Cover Wraps




I printed out my proof and the color looks different than I expected. Why?


How your design appears on a computer monitor or printed from your home printer should not be considered as a representation of your final design. It will be very close, but please note that all monitors and printers are calibrated differently, as a result the colors and final sizing may appear different on your computer screen or printed from your printer than the finished product.




Are you able to create my designs in another language?


We regularly support Chinese, Arabic, French, Tamil as well as English, but there are no limitations. We service clients around the world and have designed in many other languages.




I’d like a sample of your work.


We offer sample packs with paper and ink samples so you can touch, feel and trust our difference. Order a sample pack here.




Do you offer guest addressing services?


Yes, we do! For more information about our digital and hand calligraphy services, please contact us at hello@thistlecards.com.my.




How long does it take to produce my designs?


First proof of your design will be provided to you by email within seven(7) business days from the date you confirm your order. Subsequent revisions may take approximately 4-5 business days. Printing and production time for custom orders is dependent on the specific design, printing technique(s) used, and the number of items ordered. A design with foil stamping takes approximately four weeks to produce, while flat printing is ready to ship in approximately three weeks. The addition of laser cutting or calligraphy will add approximately 2-3 more weeks to the printing of your design. We recommend ordering your invitations 8-10 weeks prior to your preferred mailing date to accommodate the printing, production and quality control process and delivery to you.




Do you proof my designs before printing begins?


Once you approve your designs, we will ensure the proper set-up for quality print production. While we’d love to be mind readers, we do require you to “Sign Off” on your project to confirm your design choices, color selections, spelling and details are final.




How many extras should I order?


Depending on the item, we recommend ordering 15-20 extras especially with invitation suites. Don’t forget, you should have a few for you and your family; extras in case any are returned in the mail and to be prepared should your guest list grow (as you can imagine, it happens often!). Please remember, you do not need to order an invitation for every person invited to your event as they’re sent to couples, families or households. Typically, one invitation invites two people. General rule is take your guest list final count, divide that number in half then add 25. Therefore, if you have 150 people total, it looks like this: 150 divided by 2 = 75 + 25 = 100 invitations. Lastly, if you are managing your own guest addressing, please be sure to order an extra 25 mailer envelopes to ensure you are covered for mistakes, set-up, and extras.





THISTLE CARDS

What is Thistle Cards?


Thistle Cards is a bespoke stationery company, established since 2012. Having started in wedding invitations, we now provide the full wedding stationery suite, as well as fine custom stationery. Creative Director Joyce Loo came from the corporate world designing for a luxury brand. What began as moonlighting in her home office has now grown to the Thistle Cards headquarter located south of Kuala Lumpur, Malaysia. From here, Joyce leads the Thistle design and production team to serve a full roster of clients. Apart from our local base, we also appreciate the great support from clients in Singapore, Australia, Brunei and the United Kingdom.




How do I work one-on-one with Thistle Cards team?


First, a consultation to get insights and inspire some beautiful ideas. Then, a deep dive into a hefty selection of seriously gorgeous and hard-to-get papers. And finally, create the complete suite of stationery to international standards with the backing of an expert production team. We love to work with clients all over the world! We are happy to help you learn more about how you can commission Thistle Cards Team or assist you in scheduling a consultation. Please contact us at hello@thistlecards.com.my or call +60.10.208.3303.




I’d love to work at Thistle Cards. How do I apply for a position?


We are always looking for exceptional talent. You are always welcome to send your resume and interest letter to hello@thistlecards.com.my.





ORDERING LOGISTICS

What is Thistle Cards?


Thistle Cards is a bespoke stationery company, established since 2012. Having started in wedding invitations, we now provide the full wedding stationery suite, as well as fine custom stationery. Creative Director Joyce Loo came from the corporate world designing for a luxury brand. What began as moonlighting in her home office has now grown to the Thistle Cards headquarter located south of Kuala Lumpur, Malaysia. From here, Joyce leads the Thistle design and production team to serve a full roster of clients. Apart from our local base, we also appreciate the great support from clients in Singapore, Australia, Brunei and the United Kingdom.




How do I work one-on-one with Thistle Cards team?


First, a consultation to get insights and inspire some beautiful ideas. Then, a deep dive into a hefty selection of seriously gorgeous and hard-to-get papers. And finally, create the complete suite of stationery to international standards with the backing of an expert production team. We love to work with clients all over the world! We are happy to help you learn more about how you can commission Thistle Cards Team or assist you in scheduling a consultation. Please contact us at hello@thistlecards.com.my or call +60.10.208.3303.




I’d love to work at Thistle Cards. How do I apply for a position?


We are always looking for exceptional talent. You are always welcome to send your resume and interest letter to hello@thistlecards.com.my.





SHIPPING & DELIVERY

When will my order be ready to ship?


Your order will ship once all components have been quality checked and packaged. Once your order ships, you will receive an email, which will also include tracking information.




How will my order ship?


Orders ship via Pos Laju for domestic and FedEx for international, or by your preferred service.




How do you calculate the shipping rates?


Shipping rates are calculated by the weight of the package and delivery location.




How long will it take for my order to arrive?


The combination of production time and shipping speed will determine how long it will take for your order to arrive. As soon as your order is ready to ship, you will receive an email including complete tracking information.




Do you ship internationally?


Yes we do! We love working with our global clientele and are happy to ship your designs via FedEx. Shipping rates and schedules are determined by weight of the complete package and the delivery location.Please note: Customers may be liable for customs and import duties, quotas, permits, product restrictions and other local requirements.





PAYMENT & POLICIES

What forms of payment do you accept?


We accept both local and International Bank Transfer (IBT). We also offer checkout with PayPal and all credit cards via PayPal.




What is your return policy?


Due the custom nature of personalized orders, they are unable to be returned.




Will I be charged sales tax?


Outside of Malaysia, sales tax will not be charged. For our clientele within Malaysia, sales tax will be applied to your order.





CONTACT US

When will my order be ready to ship?


Your order will ship once all components have been quality checked and packaged. Once your order ships, you will receive an email, which will also include tracking information.




How will my order ship?


Orders ship via Pos Laju for domestic and FedEx for international, or by your preferred service.




How do you calculate the shipping rates?


Shipping rates are calculated by the weight of the package and delivery location.




How long will it take for my order to arrive?


The combination of production time and shipping speed will determine how long it will take for your order to arrive. As soon as your order is ready to ship, you will receive an email including complete tracking information.




Do you ship internationally?


Yes we do! We love working with our global clientele and are happy to ship your designs via FedEx. Shipping rates and schedules are determined by weight of the complete package and the delivery location.Please note: Customers may be liable for customs and import duties, quotas, permits, product restrictions and other local requirements.