FREQUENTLY ASKED QUESTIONS

DESIGN SERVICES

I’ve placed my order. What happens next?


Once your order is placed, we immediately begin processing it. After your order passes through our quality control inspection process, you will receive an email from us on your expected collection or shipping date. If you opt for shipping, you will be provided your parcel's tracking details.




Am I able to expedite my order?


Depending on the production season, rush production for custom design projects is available for an extra charge of 25% of your invoiced amount and typically reduces printing time by half. Rush shipping options are also available. To find out more, kindly email us at hello@thistlecards.com.my.




How do I check the status of my order?


You will receive notices via email with each update of your order’s status so you will always be in the know.




May I cancel my order?


Custom or personalized orders are immediately sent into production once you approve and Sign Off on your designs, therefore they may not be cancelled.




Will I receive envelopes with my order?


Pink, ivory or off-white colored envelopes are included in your package while others are priced separately depending on your needs. If you are managing your own guest addressing, please be sure to order an extra 25 mailer envelopes to ensure you’re covered for mistakes, set-up, and extras.




Do you offer assembly and mailing services?


Yes! We aim to be as full service as possible for you. You may add on assembly and mailing services for an additional fee during the design and ordering process. Should you forgo this option, please note that all orders will arrive with one set fully assembled to follow as you assemble the remaining quantity of your order. Please know that the provided example is simply a suggestion and you are able to alter the assembly per your own wants.




How do I order more after I have placed my order?


To change a quantity on an order placed within 24 hours, please email hello@thistlecards.com.my.




May I place my order over the phone or in person?


Of course! Just give us a call at +60.10.208.3303.




I received my order and I have questions. How can I reach you?


Please allow us to assist you! We can be reached via phone at +60.10.208.3303. You may also email hello@thistlecards.com.my





THISTLE CARDS

What is Thistle Cards?


Thistle Cards is a bespoke stationery company, established since 2012. Having started in wedding invitations, we now provide the full wedding stationery suite, as well as fine custom stationery. Creative Director Joyce Loo came from the corporate world designing for a luxury brand. What began as moonlighting in her home office has now grown to the Thistle Cards headquarter located south of Kuala Lumpur, Malaysia. From here, Joyce leads the Thistle design and production team to serve a full roster of clients. Apart from our local base, we also appreciate the great support from clients in Singapore, Australia, Brunei and the United Kingdom.




How do I work one-on-one with Thistle Cards team?


First, a consultation to get insights and inspire some beautiful ideas. Then, a deep dive into a hefty selection of seriously gorgeous and hard-to-get papers. And finally, create the complete suite of stationery to international standards with the backing of an expert production team. We love to work with clients all over the world! We are happy to help you learn more about how you can commission Thistle Cards Team or assist you in scheduling a consultation. Please contact us at hello@thistlecards.com.my or call +60.10.208.3303.




I’d love to work at Thistle Cards. How do I apply for a position?


We are always looking for exceptional talent. You are always welcome to send your resume and interest letter to hello@thistlecards.com.my.





ORDERING LOGISTICS

I’ve placed my order. What happens next?


Once your order is placed, we immediately begin processing it. After your order passes through our quality control inspection process, you will receive an email from us on your expected collection or shipping date. If you opt for shipping, you will be provided your parcel's tracking details.




Am I able to expedite my order?


Depending on the production season, rush production for custom design projects is available for an extra charge of 25% of your invoiced amount and typically reduces printing time by half. Rush shipping options are also available. To find out more, kindly email us at hello@thistlecards.com.my.




How do I check the status of my order?


You will receive notices via email with each update of your order’s status so you will always be in the know.




May I cancel my order?


Custom or personalized orders are immediately sent into production once you approve and Sign Off on your designs, therefore they may not be cancelled.




Will I receive envelopes with my order?


Pink, ivory or off-white colored envelopes are included in your package while others are priced separately depending on your needs. If you are managing your own guest addressing, please be sure to order an extra 25 mailer envelopes to ensure you’re covered for mistakes, set-up, and extras.




Do you offer assembly and mailing services?


Yes! We aim to be as full service as possible for you. You may add on assembly and mailing services for an additional fee during the design and ordering process. Should you forgo this option, please note that all orders will arrive with one set fully assembled to follow as you assemble the remaining quantity of your order. Please know that the provided example is simply a suggestion and you are able to alter the assembly per your own wants.




How do I order more after I have placed my order?


To change a quantity on an order placed within 24 hours, please email hello@thistlecards.com.my.




May I place my order over the phone or in person?


Of course! Just give us a call at +60.10.208.3303.




I received my order and I have questions. How can I reach you?


Please allow us to assist you! We can be reached via phone at +60.10.208.3303. You may also email hello@thistlecards.com.my





SHIPPING & DELIVERY

When will my order be ready to ship?


Your order will ship once all components have been quality checked and packaged. Once your order ships, you will receive an email, which will also include tracking information.




How will my order ship?


Orders ship via Pos Laju for domestic and FedEx for international, or by your preferred service.




How do you calculate the shipping rates?


Shipping rates are calculated by the weight of the package and delivery location.




How long will it take for my order to arrive?


The combination of production time and shipping speed will determine how long it will take for your order to arrive. As soon as your order is ready to ship, you will receive an email including complete tracking information.




Do you ship internationally?


Yes we do! We love working with our global clientele and are happy to ship your designs via FedEx. Shipping rates and schedules are determined by weight of the complete package and the delivery location.Please note: Customers may be liable for customs and import duties, quotas, permits, product restrictions and other local requirements.





PAYMENT & POLICIES

What forms of payment do you accept?


We accept both local and International Bank Transfer (IBT). We also offer checkout with PayPal and all credit cards via PayPal.




What is your return policy?


Due the custom nature of personalized orders, they are unable to be returned.




Will I be charged sales tax?


Outside of Malaysia, sales tax will not be charged. For our clientele within Malaysia, sales tax will be applied to your order.





CONTACT US

I would love your help! How can I reach you?


And we would love to help you! Please call us at +60.10.208.3303 or email hello@thistlecards.com.my.





COPYRIGHTS © 2020 THISTLE CARDS