• The process begins with a complimentary consultation to discuss the details of your wedding, your style and what you are hoping to portray through the invitations and stationery.

  • We encourage you to share any pictures, ideas and color swatches that you may have collected.

  • You will have the opportunity to view samples of our works, choose colors, paper and embellishments. We will brainstorm ideas and establish a style that best suits your needs.

  • If you are unable to meet in person, we can communicate by phone or email.

  • After the consultation, we will develop a detailed pricing estimate (including materials proposal). You can expect to receive this in about 3 - 5 business days after the consultation.

  • If you decide to proceed, a contract will be created. The contract must be signed and returned with a non-refundable 50% deposit. Upon receipt of your contract and deposit you are booked for the design and execution of your order.

  • If order is needed within 3 weeks, it is considered a rush order and full payment with an additional 25% as rush order fee will be due at the time of the order (acceptance of rush order will depend on our production schedule). Deposit can be made by bank transfers (both local and international) or PayPal. Payment details will be mentioned in the contract.

OUR CREATIVE PROCESS

  • Wedding invitation design generally begins 3 - 6 months in advance of when you need to receive the invitations. When you request timing for order completion, keep in mind that wedding invitations are typically sent 4 (for local guests) - 8 weeks (for international guests) prior to the event.

  • After receiving your deposit we will provide you with design concepts in a digital JPEG format. All proofs are done through email unless other arrangements are made. The invitation design will come first so that an overall look is established. You will have the opportunity to provide feedback and make changes until you are satisfied. Depending on your wedding date and project timeline, the process may slow at this point.

  • Design for wedding day items such as programs, place cards, table number, etc. will generally take place after your RSVP date - in the months and weeks leading up to your wedding after we have established your final invitation design. All other event invitations, announcements and stationery are generally designed and created within a month or two of when you would like to receive them.

  • Please note that in order to begin the design process we ask that you provide the necessary wording information. We will provide you with wording resources to help get you started.

  • A final proof will be provided for your approval. It is your responsibility to review that every detail is correct, including spelling, grammar and punctuation.

  • After your final approval is received, we will send you a final invoice for the remaining 50% payment. Final payment is due prior to production. Once we receive your final payment, materials are ordered and the project goes into production.

  • At this time no further changes can be made and quantities cannot be decreased.

  • As the project is finished, we will contact you to schedule a pick up time or make arrangements for shipping your order.

 
  • All designs are available for buy-outs at a buy-out fee of MYR 300.00 per design item. Outputs can either be in Adobe Illustrator or Adobe Photoshop formats.

Interested in commissioning us?

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Terms & Conditions

Proofing
It is your responsibility to carefully review your proofs for any errors - spelling, layout, etc. Once you give your final approval any errors are corrected at your expense.

Quantities
Once you have approved your final proof, quantities ordered absolutely may not decrease. It may be possible to increase your order quantity. You should order a minimum of 10 extra for keepsakes and any last minute guests.

Inconsistencies
Due to the nature of handmade items, each will have certain variations. 

Timeline
A timeline and estimated completion date will be included in your contract. We strive to work within this timeline, but it is important for the client to also cooperate in a timely manner. We will not be responsible for not meeting deadlines due to delayed client action or response.

Pricing
Thistle Cards reserves the right to change prices without notice. Pricing changes may be affected by an increase or decrease in supplier, service and/or production costs. Quotes are valid for 30 days.

Design Property
All designs and concepts are property of Thistle Cards. All work may not be reproduced in any form without consent

from us. We retain all personal rights to use the preliminary and completed designs for the purpose of display or for other clients, 

Payment & Rush Orders
Orders may be considered RUSH if they are needed within a 3 week turnaround. Rush orders are accepted depending on our availability and the requirements of the project. Rush orders will add a charge of 25% to your order total. Rush orders payments are due in full at the time of ordering. We currently accept cash/bank transfers, checks and credit cards. Credit cards are processed via PayPal. Interest of 4.4% to your order total plus a MYR 2.00 per transaction as PayPal fee apply. 

Returns & Cancellations
If there is a need to cancel your order, please contact us right away. If we have not received your final approval and your project has not gone into production, you are responsible for your 50% deposit. If your project has gone into the production process you are responsible for the entire amount as stated in your contract. Because of the personalization of custom stationery, orders are non-refundable, without exception. Every effort is made to assure your satisfaction. If there is an error on our part, we will do our best to correct the problem.

Delivery
All shipping and postage will be assumed by the client. Thistle Cards is not responsible for any damages incurred during shipping, mailing or invitations that are not delivered. DHL, FedEX, City Link and Pos Laju are used for shipping the orders. Shipping charges will be confirmed once we have packed and weighed the shipment packages. You may also pick-up your order at the studio to avoid shipping charges. Hand-delivery may be possible within a certain area, charges apply 
based on mileage.

Post Office
Invitations usually incur additional postage because of their weight. We will provide you with proper instructions for mailing your invitations. Thistle Cards is not responsible for invitations or stationery that is lost in the mail or is destroyed through the mailing process.